Cancellation policy

🛒 Purchase Options & Cancellation Policy

1. Purchase Options

We offer the following purchase methods to suit your needs:

✅ Payment Methods Accepted

  • Credit & Debit Cards (Visa, Mastercard, Maestro, American Express)
  • PayPal
  • Apple Pay / Google Pay
  • Klarna / Clearpay (where available)
  • Bank Transfer (for bulk orders only — please contact us first)

✅ Order Types

  • Standard Order: Processed and shipped within 1–2 working days
  • Bulk / Wholesale Order: For quantities over 5 units; please email us first for pricing and lead times
  • Pre-Order: Marked clearly on product pages; estimated dispatch date will be stated at checkout

2. Cancellation Policy

We aim to process orders quickly, but understand that changes or cancellations may be needed. Please read below:

⏱️ When Can You Cancel?

  • Before dispatch: You may cancel your order free of charge if we have not yet packed or shipped it.
    • To cancel, contact us immediately via email at [your email address] or through the “Contact Us” page, quoting your order number.
    • If we have already printed the label or packed the order, we will not be able to stop it — see below for next steps.
  • After dispatch: Once your order has been handed over to Royal Mail or our courier:
    • Cancellation is no longer possible.
    • You can still return the item once it arrives, following our Returns & Refunds Policy.
    • Return shipping costs will be the customer’s responsibility unless the item is faulty or incorrect.

❌ Non-Cancellable Orders

Orders cannot be cancelled if:
  • They are custom-made, personalised, or prepared specifically for your order
  • They are perishable goods (note: our honeys, powders, and soaps are shelf-stable, but once dispatched they fall under return rules)
  • The order has already been marked as “Dispatched” or “Out for Delivery”

💰 Refund for Cancelled Orders

  • If cancelled before dispatch: Full refund will be processed within 3–5 working days to your original payment method.
  • If cancelled after dispatch and returned unopened: Refund will be issued once we receive and inspect the goods, minus any original shipping fees.

3. How to Request Cancellation

  1. Locate your order confirmation email and note your Order Number
  2. Email us at: [your email address] with the subject line: “Cancellation Request – Order #[Number]”
  3. Include your full name and billing address
  4. We will respond within 24 working hours to confirm if cancellation is possible

4. Important Notes

  • This policy applies to all orders placed via our Shopify website and at our events.
  • We reserve the right to cancel or refuse any order if we suspect fraud, incorrect pricing, or stock unavailability — in which case a full refund will be issued immediately.
  • For any questions not covered here, please contact our support team.